Privacy Policy

1. Introduction

NyxoPOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point of sale service. Please read this privacy policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, business name
• Business Data: Menu items, prices, inventory, staff information
• Transaction Data: Sales records, order details, customer receipts
• Payment Information: Payment processing is handled by third-party providers; we do not store credit card information
• Communication Data: Messages you send to our support team

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, features used, time spent on the Service
• Location Data: General location based on IP address (for multi-location businesses)
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Personalize your experience
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• End-to-end encryption for data transmission
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Multi-factor authentication options
• Access controls and staff training
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain information for legal or regulatory compliance.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@nyxopos.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication and basic functionality
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the Service. The "Last updated" date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

• Right to be forgotten
• Right to restrict processing
• Right to data portability
• Right to object to automated decision-making
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, contract performance, legal obligations, and legitimate interests.

15. CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your CCPA rights